In business, the biggest threats are not always the obvious ones. While most business owners focus on revenue growth, product development, and market competition, hidden business blind spots can...
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Imagine you are a pilot in 1938, embarking on what you claim is a routine flight from New York to California. But instead of heading west, you veer east—all the way across the Atlantic Ocean—and...
The holiday season is here—a time filled with celebrations, family gatherings, and the magic of giving. Yet for business executives, this festive time coincides with the pressure of year-end...
Running a business is like steering a ship through unpredictable waters. Without a clear map of your company’s strengths and weaknesses, you’re navigating blindfolded, hoping for the best. That’s...
Defining roles and responsibilities is crucial for organizational success, and that’s where “hats” come in. While a hat has many parts, generally, a “hat” refers to the...
We hope you enjoyed last month’s blog Beyond Expectations: Creating Memorable Customer Service, where we explored the difference between memorable and mediocre service. As technology continues to...